Bombardier launches new Smart Services offering for business aircraft customers

October 9, 2017 Photo(s): By Bombardier
  • Enrollment open to new, and for the first time, existing Bombardier customers
  • Offering features a-la-carte coverage tailored to operator needs and now includes landing gear overhaul and unscheduled maintenance
Jean-Christophe Gallagher, Vice President and General Manager, Customer Experience, Bombardier Business Aircraft and Bill Molloy, Vice President of Aftermarket Sales and Commercial Strategy, Bombardier Business Aircraft introduce a new Smart Services offering

Bombardier announced today that it has launched the new Smart Services offering, its most competitive cost-per-flight hour service. Developed in direct response to customer feedback, the new Smart Services offering leverages 30 years of the successful Smart Parts program to bring parts replacement cost protection and budget predictability to a whole new level of convenience and return on investment. A pioneer in innovative aftermarket solutions, Bombardier was first in the aviation industry to launch cost-per-flight-hour coverage on airframe system components with the Smart Parts program in 1986.

"We intentionally designed this offering to be fully flexible and bespoke based on feedback from our customers. The result offers the peace of mind of our Smart Parts program, with enhanced adaptability, customization, and fewer exclusions," said Jean-Christophe Gallagher, Vice President and General Manager, Customer Experience, Bombardier Business Aircraft. "The new Smart Services offering allows our customers to tailor their cost-per-flight hour program to their needs. It is another example of the unrivaled expertise, innovation and support we deliver as the OEM, helping our customers maintain their aircraft in a state of perpetual prime while maximizing their bottom line."

The new Smart Services offering is available to both entry-into-service customers and all existing Bombardier business jet operators' aircraft with up to 20 years of service.

Customers enrolled in the new Smart Services parts and service coverage benefit from the well-recognized Smart Parts program with the added flexibility to choose from a selection of additional coverage options on landing gear overhaul, cabin system components, scheduled labor, and unscheduled labor related to part removals from normal operation. To further optimize cost management, Bombardier is offering Smart Services enrollment at a flat rate.*

As the Bombardier Business Aircraft fleet continues to grow, so does its award-winning service network with additional line stations in Europe and new service centre facilities in Tianjin, China and Biggin Hill, London. The network is equipped to support Learjet, Challenger and Global business aircraft and is connected to Bombardier Business Aircraft's 24/7 Customer Response Centre and world-class Customer Support Team.